Information for customers

Which payment methods I can use?

You can pay globally with a credit or a debit card. Additionally, Klarna invoice and Klarna installment for split payments are available in markets that use EUR as a currency. 

What is the shipping cost? 
Shipping will be calculated separately for each shipment. You can see the shipping costs by adding a product to the cart and entering your delivery address. 

How do I receive my order?

The products you ordered are sent to you via a shipping partner, typically Posti. The delivery time is usually 2 - 10 days. Art by Iivanainen will send you the delivery tracking code by e-mail once it is available. 

I have a problem or question. How can I get help?

Please contact our customer service: info@artbyiivanainen.com
We are happy to help you with any issues or questions.  

Can I return my order?

We follow the Finnish law for remote sales, and you have 14 calendar days time to return your order. The return cost is covered by you, unless we confirm based on your contact that the product is deviating from the sales description or damaged. The typical return cost is approximately 20 € via Posti. If you wish to return your purchase, you need to contact us first: info@artbyiivanainen.com for return details.

More information about Returns and Refunds here

Please find our Privacy Policy here 

Terms of service here